Deirdre Mylod, PhD
Institute for Innovation
Dr. Deirdre Mylod is responsible for advancing the understanding of the entire patient experience –including patient satisfaction, clinical processes and outcomes. Through the Institute, Mylod partners with leading health care systems to examine and implement transformative concepts to improve the patient experience and reduce patient suffering. As a prominent thought leader in the industry, Mylod regularly lectures on topics including public policy, legislation, and the future of patient experience. Mylod has extensive expertise in survey development, methodology and statistics.
In addition, Mylod serves as the Senior Vice President of Decision Analytics & Research at Press Ganey. During more than 19 years at Press Ganey, Mylod has served in a variety of key leadership roles. Most recently, she served as the Vice President of Improvement Services and led the teams who deliver clients quality improvement strategies and solutions to enhance their performance in patient evaluations of care. Earlier, Mylod was responsible for developing Press Ganey’s HCAHPS initiative and managed clients’ participation in state reporting projects.
Mylod is a liaison to the National Quality Forum and has served on committees on public reporting through the NQF. Mylod holds a master’s degree and PhD in psychology from the University of Notre Dame.
Thomas H. Lee, MD
Chief Medical Officer
Dr. Thomas Lee has more than three decades of experience in health care performance improvement as a practicing physician, a leader in provider organizations, researcher and health policy expert. He is a published author who has contributed significant leadership and research to improving patient care and outcomes. Dr. Lee has demonstrated a steadfast commitment to improving the patient experience, to better serve patients and reduce suffering as the industry works to control costs and improve quality.
Dr. Lee is an internist and cardiologist and practices primary care at Brigham and Women’s Hospital in Boston. As Chief Medical Officer at Press Ganey, Dr. Lee is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience. The overarching goal is to reduce the suffering of patients as they undergo care and improve the value of that care. Dr. Lee previously served as Network President for Partners Healthcare System and CEO for Partners Community HealthCare, Inc., the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. In this capacity, Dr. Lee oversaw efforts to improve the quality and efficiency of care.
Dr. Lee is a member of the Board of Directors of Geisinger Health System, the Special Medical Advisory Committee (SMAC) of the Veterans Administration and the Panel of Health Advisors of the Congressional Budget Office, and a member of the Editorial Board of The New England Journal of Medicine. Dr. Lee is a Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health. He is currently on leave from both positions.
Dr. Lee frequently lectures on health care and the patient experience and has authored more than 250 academic articles and two books, Chaos and Organization in Health Care and Eugene Braunwald and the Rise of Modern Medicine.
Named in his honor, the Thomas H. Lee Award for Excellence in Primary Care is given each year to recognize a primary care physician at Brigham and Women’s Hospital who meets the needs of his or her patients exceptionally well.
Dr. Lee holds a bachelor’s degree in history and science from Harvard College, a medical degree from Cornell University Medical College and a master’s degree in epidemiology from the Harvard School of Public Health.